Product Defect Form

Defective Product Replacement Request

Please fill out this form if you wish to report a defective item for replacement, our team will get back to you within 1-2 business days. Please read this form carefully and answer the questions as best as you can. This will allow us to diagnose the issue as quickly as possible.

This must be the name you used for your order
Please ensure you type the best email that we can reach you at
This can be found in the confirmation email sent to you at purchase
Max. file size: 16 MB.
Please upload a clear video of you attempting to use your product. *If the video is more than 16 mb, try to shorten the video or send us a direct message on our Instagram and Facebook. FB: Instagram: @lanveza