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Refund policy
90 Day Money-Back Guarantee
Lanveza offers a money-back guarantee on selected Lanveza products. The Lanveza 90-day Money Back guarantee is valid for the Lanveza IPL Hair Removal Handset only. All other Lanveza products are warranted for 12 months from the date you receive them. Please refer to Warranty in our terms and conditions.
Warranty
Your Lanveza product is warranted for a period of 12 months from the date you receive it. The warranty does not cover the following and is not limited to; loss, misuse, accident, alteration, servicing, use with unauthorized accessories and any other conditions beyond normal use. The Lanveza Warranty covers the device only, The incurrence of any additional charges are the responsibility of the customer. These include but are not limited to: Shipping, and Customs and Duties Tax.
If you would like to request a warranty claim, kindly contact customer services at [email protected] and our friendly team will assist you.
Cancellations & Returns
We do not offer cancellations or refunds for orders if you change your mind but you can return your Lanveza within 1 working day of receiving it, provided that it is unused, unopened and in its original packaging. Kindly contact customer services at [email protected] to arrange for a returns authorization.
Package your return in a delivery parcel with the shipping address clearly displayed. Arrange for your parcel to be delivered back to us. We advise you purchase the track and trace option so that you can track it safely back to us. If your parcel is lost, destroyed or damaged in transit, your refund will not be processed. Returns may take up to 15 working days to process from when you send the parcel. You will be refunded 1-3 working days after we receive your return. All returns will incur a restocking fee of USD$75.
If the product is damaged upon arrival to you, or it is not as described, please contact us immediately at [email protected] and we will organize a replacement.
Lanveza is not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses.
The Lanveza Cancellation&Return is valid for the Lanveza IPL Hair Removal Handset only.
Refused Deliveries
If you refuse to accept delivery of your item/s and the courier has to send it back to our warehouse, you will be charged a USD$75 restocking fee plus any other shipping related charges and refunded the remaining amount paid. If your parcel is lost, destroyed or damaged on its way back to us, your refund will not be processed.
